Privacy policy

Privacy Policy – Vloune

Last updated: June 18, 2025

This Privacy Policy describes how Vloune (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.vloune.com or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Who We Are

This Privacy Policy applies to your use of the Vloune website: https://www.vloune.com. For any questions or concerns, please contact us at help@vloune.com.

2. Information We Collect

We may collect the following personal data:

a. Information you provide directly:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via Shopify Payments; we do not store full card data)

b. Information collected automatically:

  • IP address

  • Browser and device information

  • Pages visited and time spent on the website

  • Cookies and similar technologies (see Section 7)

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders

  • To provide account access and manage purchases

  • To send order updates and notifications

  • To provide customer support

  • To comply with legal and tax obligations

  • To improve our website and customer experience

  • To send marketing emails, where consent is given

4. Legal Basis for Processing

We rely on the following lawful bases for processing your personal data:

  • Performance of a contract – to complete your purchase and deliver products

  • Consent – when you opt-in to marketing communications

  • Legal obligation – for compliance with UK tax and accounting regulations

  • Legitimate interests – such as improving our services or preventing fraud

5. Sharing Your Data

We only share your data when necessary, and only with trusted third parties, including:

  • Payment processors (e.g., Shopify Payments)

  • Delivery and logistics providers

  • Marketing platforms, with your explicit consent

  • Regulatory or legal authorities, when required by law

We do not sell your personal information to third parties.

6. International Data Transfers

Your data may be processed outside of the UK, including in countries that do not provide the same level of data protection. In such cases, we ensure adequate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

7. Cookies and Tracking Technologies

We use cookies to:

  • Improve your browsing experience

  • Track website performance and analytics

  • Personalize content and advertising

You can manage or disable cookies via your browser settings at any time. For more details, please refer to our Cookie Policy.

8. Your Rights Under the GDPR

You have the right to:

  • Access the data we hold about you

  • Correct inaccurate or outdated information

  • Erase your data (“right to be forgotten”)

  • Restrict or limit the processing of your data

  • Receive your data in a portable format

  • Object to processing under certain conditions

  • Withdraw consent at any time for marketing communications

To exercise your rights, contact us at help@vloune.com. 

9. Data Security

We implement strong technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. These include SSL encryption, secure servers, and access controls.

10. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy, including legal, accounting, and tax requirements.

For example:

  • Order records: kept for at least 6 years (required by HMRC)

  • Marketing data: retained until you withdraw your consent

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such data has been collected, it will be deleted immediately.

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, with an updated revision date. We recommend reviewing this policy regularly.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at:

📧 help@vloune.com